Delivery and Returns

Please allow 5-7 working days for delivery and handling

We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

All items must be returned unopened in their original packaging along with all accessories, parts, and instructions that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Send all returns via a GROUND method that can be tracked (Australia Post registered mail) to:

Lice Free Naturally Returns
24 Peppertree Drive
Rothbury, NSW 2320

Along with your return, be sure to include the following:

1. Your order number and/or your complete name, address, and email address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement

No other paperwork, invoice, or preauthorisation is needed for your return.

Refunds will appear on your credit card statement within 10 business days. Refunds for those who have paid via cheque or money order may take up to 3 weeks to arrive. Lice Free Naturally will reimburse you for your actual shipping costs if the item arrived damaged or defective, or if you were shipped an incorrect item due to a mistake on our end. Otherwise, shipping and handling costs are non-refundable.